Elder abuse in aged care

Abuse concerns in aged care

Unfortunately, elder abuse can also happen within aged care. The matter could relate to quality of care/neglect, restricting a person’s freedom, abuse or other safety concerns. Aged care is most commonly provided in a person’s home (community-based) or within a residential aged care facility.

The Elder Abuse Helpline can talk to you about:

Concerns about an individual aged care worker.

Concerns about an aged care service more broadly .

Concerns about abuse from another resident living in the residential care facility.

An older person has been blocked from having visitors in residential aged care.

Anything else that is causing harm to an older person.

The Elder Abuse Helpline provides information about older people’s aged care rights, where they can seek help and/or make complaints. We can connect you with services appropriate to your situation.

Your right to quality aged care

Government-funded aged care services (most services) must meet the Aged Care Quality Standards. Your right to quality aged care is also set out in the Charter of Aged Care Rights.

Reportable incidents within residential aged care

The Serious Incident Response Scheme (SIRS) is a system for reducing incidents of abuse and neglect within residential aged care. It requires that certain incidents be reported to the Aged Care Quality and Safety Commission and in some instances, the police. Under the scheme, reportable incidents must be appropriately managed and reasonable action(s) must be taken to prevent reoccurrence. Learn more about the Serious Incident Response Scheme here.

Reportable incidents within residential aged care

The Serious Incident Response Scheme (SIRS) is a system for reducing incidents of abuse and neglect within residential aged care. It requires that certain incidents be reported to the Aged Care Quality and Safety Commission and in some instances, the police. Under the scheme, reportable incidents must be appropriately managed and reasonable action(s) must be taken to prevent reoccurrence. Learn more about the Serious Incident Response Scheme here.

Advocacy and mediation

Advocacy and mediation is something that anyone can do! However, sometimes you might feel you are better supported or heard with the help of an advocate. To find out more about advocacy and mediation, you can call OPAN on 1800 700 600.

I think someone needs support, what do I do?

If there is immediate risk, contact the police 000.
● Contact the Elder Abuse Helpline on 1300 651 192 or from interstate on 07 3867 2525.
● You can read more about elder abuse here.